When the Coronavirus outbreak rocked the world at the start of the year, Star Alliance quickly joined forces with Oneworld and SkyTeam to ask governments and stakeholders for help and extraordinary support to help save airlines. With lockdown situations around the world slowly lifting and travellers starting to book holidays and business trips again, Star Alliance announced a series of new Coronavirus safety measures on its member airlines and its Travel Information Hub back in June. Building upon the successful launch of its Travel Information Hub, Star Alliance has now unveiled a series of useful upgrades to now help passengers plan multi-stop itineraries.
Star Alliance Travel Information Hub
This unique alliance service was created by Star Alliance and its member airlines to help customers navigate the ever-changing international travel landscape that has resulted from measures taken by governments, regulators, and other stakeholders to help contain the spread of COVID-19. The tool provides specific health and hygiene measures presented across all elements of the customer journey.
Key Features
In its most recent iteration, the Star Alliance Travel Information Hub provides customers travelling with Star Alliance member airlines a broader and more personalised user experience.
Enter two-segment journey details (two airlines, three airports)
Previously allowing only a query of a single airport, and a single airline, the Travel Information Hub now permits the user to configure a complete itinerary, including the origin airport, a transfer airport, and a connecting airline.
Country information, both at origin and destination, previously a separate search query, is now integrated into a customer-friendly visual representation of the entire journey
Utilise the Travel Information Hub in four additional languages
In addition to English, customers can use the website tool in Chinese (Simplified), French, German and Spanish, though query results will be returned to the user in the language offered by the source data.
Email function to share findings with others
This is a particularly helpful feature for friends, colleagues, and travel professionals to assist customers by researching on their behalf and then emailing the findings to others.
Reducing the complexity of air travel during COVID-19
“The Star Alliance Travel Information Hub initiative grew out of the need to reduce complexity in air travel in these times of COVID-19,” says Christian Draeger, VP Customer Experience of the Alliance. “It combines the input of all 26 of our member airlines, and the many key airports in our global network, to provide our customers specific health and hygiene safety guidance for an ever-expanding array of destinations and transfer points.”
According to Star Alliance, more features and more airports are being added continuously, with the Alliance pledged to continue to offer the most digitally advanced, premium travel experience to customers wherever they may be.
With the aviation industry facing the greatest challenge in its history, Star Alliance and its member airlines continue their work with other travel industry stakeholders to help make travel more accessible and to help restore and maintain confidence in air travel, once again connecting people and cultures.